Senior Customer Success Manager, East Coast
July 17
🏢 In-office - Manhattan
Description
• Senior Customer Success Manager • Ensure the success and satisfaction of Hawk’s US customers • Collaborate with Sales, Product, Solution Consulting, Marketing, Data Science, and Finance teams • Maximize revenue and margin from EU customer base • Empower Hawk resellers through training and materials • Monitor product usage statistics and ensure customer satisfaction
Requirements
• 5+ years of experience in customer-facing roles within B2B Enterprise Software • Proven experience managing accounts exceeding $1M ARR • Consistent track record of meeting targets and expert customer management • Proficiency in B2B Enterprise Software, SaaS, and Digital Payments ecosystems; experience in banking or payment, particularly in AML or fraud, is a strong plus • Passion for forecast accuracy and dedicated follow-up skills • Ability to build lasting relationships with C-suite executives, senior management, and product teams • Exceptional communication, presentation, organization, and time management skills • Ability to prioritize, multitask, and perform effectively in a dynamic work environment • Multilingual capabilities are a strong plus
Benefits
• Competitive salary • Personal development budget up to €1,000/year • Gym membership subsidy • 27 paid holidays annually + 1 day per each additional full year of remaining in the company • 4 weeks "working from anywhere" per year • MVG monthly commuting ticket subsidy • Flexible working hours and home office possibilities • Healthy drinks, snacks, and a weekly fruit basket in the office
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