Customer Success Manager

July 13

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Rokt

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The global leader in ecommerce technology, helping companies seize the full potential of every transaction moment

Transaction Marketing • Digital Marketing • Website Monetization • Consumer Engagement • Finding Customers

201 - 500

💰 Secondary Market on 2022-12

Description

• Mastering the functionality of the Rokt platform, and utilizing the insights and data to optimize campaigns across your portfolio to deliver on individual and client KPIs. • Work alongside our sales team to uncover marketing goals and identify relevant Rokt Solutions for leading Global, Regional and National businesses. • Create and manage an effective team relationship between all relevant stakeholders • Support the broader team in new business growth and the ownership of client strategy and ongoing strategic account recommendations to drive client return • Tactical account planning and relationship building • Developing relevant marketing reports and client facing account proposals with the support of cross functional teams • Build and maintain strong direct client relationships and with designated media agencies • Monthly and quarterly revenue forecasting and account plans

Requirements

• Proven: You have a Bachelor's degree & 4-5 years experience in a client-facing account management role across digital media, marketing or digital sales with 3+ years in delivering exceptional customer experience. • Polished: You will have significant exposure to customers and industry partners alike. As such, you must project the professional image of the company both internally and externally. You are an effective communicator and ensure all communication, both external and internal, reflects the company culture. • Dedicated: You can reject setbacks and enthusiastically persist until ambitious goals are achieved. You are resourceful and innovative at tackling complex challenges in a timely matter. • Strategic: You are a strong, analytical problem solver with a common sense and practical solutions orientation. • Communicative: You keep others in the company informed and up to date on your priorities, current tasks and work completed. You are consistently looking for ways to improve yourself professionally and you encourage constructive criticism of your work. • Accountable: Candidate should be a results-oriented team player who leads by example, holds self-accountable for performance, takes absolute ownership, and champions all aspects of customer and product initiatives • Customer Orientated: Candidate will demonstrate passionate commitment to the customer and to product quality. Champions the product and the customer's needs and implements a model of continuous improvement in both company goals and project-related task. • Highly proficient in Word, Excel, PowerPoint, Google Docs, Online CRM tools (E.g. Salesforce/Hubspot) and analytics software such as Tableau

Benefits

• Accelerate your career. We offer roadmaps to leadership and an annual $5000 training allowance • Become a shareholder. Every Rokt’star gets equity in the company • Enjoy catered lunch every day and healthy snacks in the office. Plus join the gym on us! • Access generous retirement plans like a 4% dollar-for-dollar 401K matching plan and get fully funded premium health insurance for your entire family! • Dog-friendly office • Extra leave (bonus annual leave, sabbatical leave etc.) • Work with the greatest talent in town • See the world! We have offices in New York, Seattle, Sydney, Tokyo and London