Enterprise Technical Account Manager

5 days ago

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Red Canary

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It's not just MDR, it's Confidence-as-a-Service. Learn more at redcanary.com/confidence.

Threat Detection • Endpoint Detection & Response • Endpoint Security • Managed Security • Threat Hunting

201 - 500

Description

• Act as the technical liaison with Red Canary’s enterprise customers • Work closely with Sales and Customer Success to align technical use cases with business value • Document and track customers’ feature and support requests • Technical onboarding of new customers • Document best practices and troubleshooting guidance • Tracking activity, documenting root cause, and reporting • Serve as a technical subject matter expert, focusing mostly on the use case planning, testing, troubleshooting, and implementing • Drive innovation by leading initiatives to develop new capabilities on the Red Canary platform • Provide technical leadership within and outside of your immediate team • Guide customers through the technical onboarding, adoption, and optimization of Red Canary • Act as an internal advocate for your customers' needs • Work collaboratively with team members to improve overall Red Canary customer experience • Train and mentor team members • Lead technical training sessions

Requirements

• 3+ years of enterprise experience designing and implementing infrastructure initiatives with a familiarity of security technologies • Strong understanding of technology and security products • Ability to clearly communicate complex solutions in an easy to understand manner • Strong ability to prioritize tasks and issues using sound data and metrics • Experience solving Level 2, and 3 Support cases • Experience consulting enterprise customers • Critical thinking and problem solving; can break problems down into manageable, ordered piece parts and masterfully convey the problem statement and plan to others • Strong enterprise-level troubleshooting