Customer Success Manager
May 10
🔄 Hybrid – Manhattan
Description
• Regal.io is seeking a Customer Success Manager to own the post-sale experience for its fast-growing B2C customer base • Ensure customers are gaining as much value as possible out of the platform • Partner with executives, operations leaders, and sales managers to understand and achieve customers' revenue goals • Run go-to-market strategy sessions to discover new ways Regal can drive incremental revenue for customers • Work closely with leadership to share customer insights and ensure the platform continually improves to better serve customers
Requirements
• 2-4 years of experience at an early-stage start-up owning post-sale customer experience OR 2-4 years of experience in banking/finance OR 1-2 years of management experience • Excitement for ambiguity, experimentation, and not afraid to make mistakes • Track record of data-driven projects that drive and expand contract value • Strong communication skills across a variety of personas within an organization • Demonstrated ability to manage complex projects, like software implementations
Benefits
• Competitive compensation packages, including early stage equity • 401k plan • Flexible PTO & 11 paid holidays • Medical, dental, vision insurance (80% covered by Regal for individuals and all dependents!) • Paid parental leave • Growth Mindset learning and development stipend • Happy hours, team outings, & annual offsites! • Pre-tax commuter benefits • Complete laptop workstation • & more!
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