Technical Support Specialist
August 22
🔄 Hybrid – Manhattan
Description
• Respond rapidly to inquiries from a variety of user types (end-users, admins, and developers) • Resolve a wide range of inquiries – end-user training, integration debugging, and bug resolution – to drive product adoption and customer satisfaction • Collaborate with implementation, customer success, product, and engineering teams to resolve issues and highlight trends in tickets • Own support ticketing and knowledge infrastructure to deliver a world-class support experience • Participate in hiring and onboarding future support engineers as the growth of the business demands
Requirements
• 1-2+ years of experience in a technical support role • Previous experience or exposure with two or more of the following areas: SQL, SaaS, SMS Marketing, Email Marketing, Phone Sales, Contact Center Software, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Basic Programming (HTML etc.) • Experience identifying collaboration and escalation resources in a fast-paced environment • Experience providing the right level of context when partnering with others to resolve customer issues • Methodical, critical thinker who can understand customer needs, dissect technical requirements, and deliver crisp resolutions
Benefits
• Competitive compensation packages, including early stage equity • 401k plan • Flexible PTO & 11 paid holidays • Medical, dental, vision insurance (80% covered by Regal for individuals and all dependents!) • Paid parental leave • Growth Mindset learning and development stipend • Happy hours, team outings, & annual offsites! • Pre-tax commuter benefits • Complete laptop workstation • & more!
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