Operations Manager

18 hours ago

🏡 Remote – New York

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Logo of Reimagined Parking

Reimagined Parking

The Reimagined Parking family of nationally recognized brands–Impark, Lanier, Republic Parking, AmeriPark, and Park One—is the world's leading tech-powered, people-driven parking solutions provider$1. .$1

Parking management • Transportation management • Mobility management • Property management • Valet and Guest Services

5001 - 10000

Description

• Lead parking operations, ensuring exceptional customer service and team development. • Analyze financial data and implement strategies for revenue generation and client management. • Develop marketing campaigns and coordinate logistics for events.

Requirements

• Exceptional Customer Service: Ensure an exceptional and seamless customer experience for every parker • Personnel Management: Recruit, train, and develop a high-performing team. Provide leadership and mentorship to staff, setting clear goals and expectations. • Location Profit and Loss: Analyze financial data for assigned parking locations to make informed decisions regarding budgeting, pricing, and resource allocation. Implement cost-control measures to maximize profitability. • Revenue Generation: Identify opportunities to increase revenue and implement strategies to achieve revenue goals. This includes pricing strategies, customer acquisition, and cost-effective operations. • Direct Marketing: Develop and execute marketing campaigns to attract new customers and retain existing ones. Utilize various marketing channels to increase brand visibility • Event Management: Coordinate parking logistics for special events and venues. Ensure seamless operations during high-traffic periods. • Client Management: Maintain excellent relationships with clients, addressing inquiries, and proactively addressing any concerns. Ensure client needs are met and expectations are exceeded. • Business Development: Identify new business opportunities and partnerships that can drive growth. Expand the client base and explore additional revenue streams. • Team Development: Foster a culture of professionalism, accountability, and teamwork. Train and develop staff to provide exceptional customer service.

Benefits

• Medical/Vision • Dental • Life Insurance • AD&D • STD • LTD - offered based on employee group • RRSP - offered based on employee group • EAP - offered based on employee group • Vacation

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