HPC Engineering Manager, Services

August 29

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Rescale

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High Performance Computing Built for the Cloud

High Performance Computing • Simulation • Computational Fluid Dynamics • Finite Element Analysis • Optimization

201 - 500

💰 $55M Series C on 2021-11

Description

• Deliver deep technological solutions and support related to some of Rescale’s most powerful features • Publish, manage and optimize complex HPC software for our most demanding customers • Develop and implement processes and best practices associated with HPC services and support. • Define and maintain customer satisfaction metrics. Review customer utilization data and identify enhancement opportunities. • Drive revenue growth through instituting onboarding and renewal playbooks. • Advocate customer needs internally and working collaboratively with the sales, product and engineering teams to achieve customer success goals and contribute to overall company objectives. • Actively work with the customer support team to ensure customer value realization is improved through every interaction to drive increased customer satisfaction and retention. • Identify opportunities for increased productivity through automation and tools and implement these solutions. • Design and improve processes to drive customer satisfaction by consistently meeting or exceeding commitments to customers and improving quality of deliverables • Identify key employees to develop, train and promote.

Requirements

• 10+ years experience with HPC Systems and/or HPC Applications’ • Expertise in Linux/Unix systems including scripting languages like Bash or Python • Familiarity with cloud computing platforms such as AWS, Azure or Google Cloud • Experience with scientific computing libraries and tools like MPI, OpenMP and CUDA • 5+ yrs of experience running customer success, consulting, professional services, and/or support teams • Experience and track record of cross-functional leadership and driving quantifiable customer success through both direct ownership and cross-functional influence. • Experience working with a broad enterprise customer base and diverse stakeholders across IT, management, and C-level executives. • A self-starter with a proven track record of driving customer success and aligning in complex customer environments. • A depth of understanding and willingness to roll up your sleeves and do the detailed work while also maintaining a vision for the larger goal. • Technical aptitude to deeply understand the product and platform experience and customer journey within the high-performance computing and enterprise PaaS environment. • Demonstrated history of data-driven decision making and prioritization. • Excited about developing, driving, tracking, and continuously improving a consistent customer experience. • Excellent verbal and written communication and presentation skills. • Excellent people and management skills to interact with colleagues and cross-functional teams and third parties. • BS/BA degree

Benefits

• Offers Equity