Implementation Manager, Operations

August 20

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Restaurant365

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Restaurant365 is a cloud-based all-inclusive back office solution that combines key restaurant modules with an integrated accounting backbone$1. .$1

Catering Software • Restaurant Operations Software • Restaurant Accounting Software • Restaurant POS Integration • Franchising Software

201 - 500

Description

• Manage multiple implementation projects • Create, track progress and update project plans • Setup and configure the Operations modules of the R365 platform to meet the unique needs of customers • Train customers to be self-sustaining on the R365 platform • Contribute to ongoing process documentation • Become a guru of all operations related features and processes in R365 software • Manage the full project lifecycle from kick-off to transition to Support and Customer Success • Provide industry /restaurant best practices, and solution expertise to customers and other team members • Act as liaison between customers, product managers, and executive management to provide feedback on new accounting feature developments • Partner with the Accounting Implementation Coach to ensure a smooth and complete project • Deescalate customer issues effectively and respectfully • Generate excitement and recognition of product value with clients • Promote the platform value while helping customers recognize their goals and drive towards a successful, on-time rollout • Collaborate with the sales team during the sales cycle on client discovery for large scale clients to ensure proper planning • Other duties as assigned • Occasional travel may be required

Requirements

• Background in restaurant management • Flexible and adaptable based on the needs of the client and internal team • Critical thinking and advanced problem-solving skills • Solution oriented mindset with ability to articulate under pressure • Effective communication skills, both written and verbal, with the ability to articulate complex content with a simplified explanation • Strong technical aptitude with experience communicating across multiple platforms • Ability to prioritize and manage a pipeline of projects • Love to problem-solve • A passion for helping people get the most out of technology • Prowess for conflict resolution • Previous implementation or project management experience preferred • Previous experience working with other inventory management platforms in the restaurant/hospitality environment preferred • Keeps a strong client focus in executing all functions of the job • Behaves respectfully to others in the workplace and to our customers • Natural problem solver • Excellent communicator dedicated to helping customers learn • Personal Drive - Self-motivated with ability to prioritize and execute projects

Benefits

• This position has a salary range of $66,560-$70,000. • Comprehensive medical benefits, 100% paid for employee • 401k + matching • Equity Option Grant • Unlimited PTO + Company holidays • Wellness initiatives