Restaurant365
Restaurant365 is a cloud-based all-inclusive back office solution that combines key restaurant modules with an integrated accounting backbone$1. .$1
Catering Software • Restaurant Operations Software • Restaurant Accounting Software • Restaurant POS Integration • Franchising Software
201 - 500
Revenue Operations Analyst - Customer Support
June 29
🏡 Remote – New York
Restaurant365
Restaurant365 is a cloud-based all-inclusive back office solution that combines key restaurant modules with an integrated accounting backbone$1. .$1
Catering Software • Restaurant Operations Software • Restaurant Accounting Software • Restaurant POS Integration • Franchising Software
201 - 500
Description
• Track and analyze R365 Customer Support Team’s key performance indicators • Collaborate with cross-functional teams • Monitor and analyze adoption of CS software tools • Initiate and lead projects • Continuously evaluate customer support lifecycle • Proactively identify industry best practices
Requirements
• 4+ years functional Customer Support or Customer Success Operations experience in the SaaS industry • Analytical problem solver and self-starter • Proficient in Freshdesk or equivalent support ticketing systems • Proficient in scoping out process and system changes • Proficient in project management • Advanced Excel skills • Effective communication skills • Knowledge and understanding of customer support and customer upsell processes • Ability to work independently • Strong Attention to detail and data integrity
Benefits
• Comprehensive medical benefits, 100% paid for employee • 401k + matching • Equity Option Grant • Unlimited PTO + Company holidays • Wellness initiatives
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