Customer Success Manager

July 27

🏢 In-office - Manhattan

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Logo of Revv Fundraising Platform

Revv Fundraising Platform

Revv is a donation and fundraising platform that was founded in 2014 by online fundraisers who couldn’t find another solution that suited their needs for raising money online$1. .$1

Fundraising • Payments • nonprofits • politics • fintech

11 - 50

Description

• Act as a trusted advisor and primary point of contact, fostering high-level relationships. • Drive customer onboarding, training, and product adoption while collaborating internally to manage the process. • Independently lead pricing, deal operations, renewals, and contract negotiations. • Optimize the customer experience through product improvements and strategic planning. • Stay informed about industry trends and product offerings, demonstrating expertise to provide valuable insights to clients.

Requirements

• Experienced in B2B SaaS companies, adept at identifying opportunity paths and delivering value to customers. • Experience developing relationships and closely collaborating with individuals across all levels within a customer organization, including executives. • Proactively solves challenging problems on behalf of customers. • Brings over 3 years of comprehensive B2B SaaS customer success, account management, and consulting experience. • Exhibits a positive attitude, empathy, and high energy.

Benefits

• Unlimited PTO • Hybrid work environment (Monday and Friday WFH) • Multiple health, dental, and vision plan options • 401k plan

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