RFA is a global IT, financial cloud, and cyber-security provider to the financial services and alternative investment sectors. We take pride in redefining the future of technological support. Through our R&D, DevOps, automation, and machine-learning, RFA provides clients with tomorrow’s edge today.

RFA offers bespoke solutions to clients that are system-agnostic, secure, transparent, best-in-class, and supported by holistic advice. Our expert staff offers a 24-7 service solution to help clients use technology via the public and private cloud. 

We create a customized strategy for every client to get business processes and workflows to run with greater speed, security, ease of use, and cost-efficiency. Our team is at the forefront of applying business robotics and automation to technology.

Headquartered in New York City and London (EMEA), RFA serves over 800 clients globally with additional facilities in Connecticut, New Jersey, Massachusetts, California, and Luxembourg. RFA brings together a seasoned executive team and a committed group of over 250 highly skilled consultant technicians.

Customer Success

Develops web applications at a tech startup.

• Develop and maintain web applications
• Collaborate with cross-functional teams

Client Services Engineer

Manage Client Service Engineering team for RFA's expansion into Financial Services.

• Responsible for operational and strategic management of the Client Service Engineering team.
• Follow up and pursue support requests for CSEs.
• Respond to urgent client needs and coordinate responses.
• Lead annual client documentation audit.
• Assist with managing client coverage assignments.
• Work with ITCs for scheduling of the CSE team.
• Assist with ensuring dispatch portal is kept accurate.
• Grant ITG permissions for CSEs going to new clients.
• Assist with documenting staff performance for annual reviews.
• Use third party resource provider’s interface to schedule support.
• Work with automation to ensure failed OS updates get assigned to CSEs.
• Provide guidance to the regional CSE team for client issue escalations.
• Build and manage support Pods.
• Lead teams to improve RFA’s services and operations.
• Review staffing and workload schedule for department.
• Collaborate with other teams such as projects and service desk.
• Show good judgement with conflict resolution.
• Meet with clients to discuss CSE requirements.
• Help manage training and orientation process of New Hires.
• Coordinate and assign all support tickets across departments.
• Update databases for technical Client support.
• Work with US client services manager for client service maintenance.
• Monitor productivity and time processes for the US CSE group.

Associate Client Services Manager

Account Manager

• Responsible for maintaining clients success and responsible for tasks including problem and incident management ensuring that SLA’s are achieved and client expectations are met (or exceeded).
• Ensure service transition for clients as services are added or removed.
• Liaison with all relevant business units to secure resources required to complete task/s on time and on budget; work with marketing initiatives by providing relevant client feedback.
• Maintain client database entering all relevant information daily.
• Be the point of contact when handling escalation requests.

Client Relationship Manager

Sales

• Responsible for lead generation and prospecting
• Build strong client pipeline and promote RFA's brand
• Proactively gain knowledge of RFA product and target decision makers
• Source new sales opportunities through various methods
• Maintain CRM database and client relations

RFA Jobs in New York City

RFA

Client Services Engineer

RFA

Associate Client Services Manager

RFA

Client Relationship Manager

RFA

Sales Associate

RFA