Client Relationship Manager

June 7

Apply Now

Receive Emails with Similar Jobs

RFA

WebsiteLinkedInAll Job Openings

Trusted technology partner for the financial sector

Information Technology • Disaster Recovery and Business Continuity • Cloud Services • Financial Services • Hedge Funds

201 - 500

Description

• Responsible for maintaining clients success and responsible for tasks including problem and incident management ensuring that SLA’s are achieved and client expectations are met (or exceeded). • Ensure service transition for clients as services are added or removed. • Liaison with all relevant business units to secure resources required to complete task/s on time and on budget; work with marketing initiatives by providing relevant client feedback. • Maintain client database entering all relevant information daily. • Be the point of contact when handling escalation requests.

Requirements

• Must have project management experience including cost management and basic accounting calculations. • Able to review and track new opportunities for the organization. • Basic understanding of Technology required. • Excellent active listening skills and able to ask relevant questions. • Able to work on simultaneous projects and completing tasks in a timely manner. • Strong business, organizational, and verbal and written communication skills. • High degree of proficiency with Microsoft Office software. • Bachelor’s degree or equivalent level of experience

Benefits

• Build lasting relationships with clients. • Attend client service review meetings. • Manage departmental budget. • Ensure that systems, processes and methodologies are followed as specified. • Work as a team member within the organization to provide a resilient service to our clients. • Gain a clear understanding of clients' overall business and IT strategies. • Develop client-specific strategies. • Liaison with all relevant business units to secure resources. • Maintain client database.