Reservations Consultant - Sales Agent

August 28

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Scenic - Luxury Cruises & Tours

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Truly all-inclusive river cruises, ultra-luxury ocean cruising and handcrafted land journeys.

Luxury Travel • Luxury Tours • Luxury Cruises • Luxury River Cruising

201 - 500

Description

• Deliver exceptional guest experience either over the phone or via email • Process sales calls to close new individual sales for direct guest and travel advisors • Answer detailed questions regarding various itineraries, ships and land programs offered by Scenic Luxury Cruise & Tours and Emerald Cruises • Accurately quote rates, promotions, flights utilizing Sabre software • Follow sales techniques to close sales and maximize company revenue • Utilize techniques to upsell suite categories, add hotel packages and additional ancillary products • Effectively communicate and follow-up with guests and travel advisors to collect payment • Develop positive working relationships with various departments and staff worldwide • Adhere to company policies and guidelines including attendance and workforce adherence • Provide 5-star service at all times to our direct guests and travel advisor partners • Achieve monthly KPI’s which include minimum guests booked, attendance adherence and successful call monitoring

Requirements

• Positive, can-do attitude • Reliable and self-motivated • Able to work with minimal supervision • Excellent communicator with colleagues, leaders, direct guests & travel advisors • Highly organized and able to prioritize assigned tasks for optimal use of time • A drive for delivering an excellent guest experience • Exceptional problem-solving skills, accuracy and a high attention to detail • Quick learner with a desire to develop & grow within a collaborative team environment • Team-oriented and results-driven • Competent computer skills • Able to multi-task and handle projects in-between calls • Participate in and adapt to an ever-changing environment • Experience with an ocean-cruising company; luxury travel experience preferred • Experience with Sabre flight software a plus

Benefits

• Attractive compensation package • Competitive salary • Medical, Dental and Vision coverage • Life Insurance • Short Term and Long Term Disability coverage • 401k plan with a company match