ZUUM APP. is a rapidly growing tech startup transforming the $1.2 trillion logistics industry. Our vision is to optimize logistics and streamline supply chains globally on one efficient, automated, and easy-to-use super platform. ZUUM combines a digital freight marketplace with a shipper TMS, broker software, carrier TMS, and driver app.

Zuum App

Customer Success Manager

Manage client relationships and training for product/service implementation.

• Build and maintain strong relationships with clients
• Conduct regular check-ins with clients to understand their evolving needs
• Collaborate cross-functionally with internal teams
• Lead the onboarding process for new clients
• Provide comprehensive training and support to clients
• Develop and deliver training materials, user guides, and other resources
• Monitor client accounts regularly to identify opportunities for growth
• Analyze client usage data and provide insights and recommendations
• Track key performance indicators (KPIs)
• Identify and implement strategies to drive client retention
• Stay up-to-date with industry trends, best practices, and competitive landscape
• Collect client feedback, collaborate with product and engineering teams

Client Success Specialist

Sales

Enhance carrier network and performance for a logistics industry tech startup.

• Develop and maintain relationships with carrier partners
• Negotiate rates and manage contracts
• Monitor carrier performance and implement improvement plans
• Collaborate with operations and sales teams
• Conduct market analysis and develop strategies
• Prepare reports on carrier performance and market conditions

Carrier Sales Manager

Lead carrier sales and relationships to optimize logistics solutions in a tech-driven environment.

• Serve as the primary business contact for Zuum and the transportation carrier industry
• Manage and lead the team of Regional Carrier Relations Managers
• Consistently provide excellent lines of communication between carriers, Zuum, and its clients
• Build stronger relationships and a core carrier group
• Develop and execute strategies to expand and optimize the carrier network
• Identify and onboard new carriers and evaluate their capabilities
• Build and maintain strong relationships with carriers
• Negotiate carrier contracts, rates, and service agreements
• Track and analyze carrier performance metrics
• Ensure carrier compliance with legal and regulatory requirements
• Gather and analyze carrier-related data for insights

Zuum App Jobs in New York City

Zuum App

Client Success Specialist

Zuum App

Carrier Sales Manager

Zuum App

Director of Carrier Sales

Zuum App