Senior IT HelpDesk Engineer

August 10

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SeatGeek

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Help the world experience more live.

tickets • internet and technology • data analysis • and sports • entertainment

501 - 1000

💰 $238M Series E on 2022-08

Description

• Troubleshoot and address a diverse range of IT end-user issues encompassing mobile, desktop, audio/video, peripherals, and other related technologies • Engage in cross-departmental collaboration with various teams to ensure seamless integration of IT solutions and support • Manage procurement processes and maintain inventory for all IT hardware and software assets • Conduct system imaging, configure applications, and enforce security policies to uphold system integrity and data protection standards • Execute tasks focused on enhancing the end-user experience, ensuring efficient resolution of issues and optimal functionality of IT systems • Proactively identify areas for enhancement and develop technology solutions aligned with business objectives • Provide daily onsite support at the office, addressing immediate IT concerns and ensuring smooth functioning of IT infrastructure • Support new employee onboarding

Requirements

• A minimum of 5 years of hands-on experience in an IT Support role, demonstrating a solid understanding of IT operations and best practices • Exhibit a deep understanding of computer fundamentals and proficient troubleshooting skills, encompassing both hardware and software across diverse platforms such as Mac and Windows • Demonstrate familiarity with cloud technologies including Google Workspace, Slack, Zoom, and Okta • Showcase strong written and verbal communication abilities, enabling effective interaction with colleagues and end-users • Demonstrate the ability to accurately and comprehensively document complex technical issues, ensuring consistency and clarity for future reference • Possess familiarity with network topology and facilitating efficient troubleshooting network-related issues • Display the capability to work both independently and collaboratively within a team environment, contributing positively to collective goals and initiatives • Bring experience with Okta and/or other SaaS-based identity management solutions, demonstrating proficiency in managing user access and authentication processes • Exhibit familiarity with Jamf, Workspace One, or other Mobile Device Management (MDM) solutions, enabling effective management and maintenance of mobile device fleets

Benefits

• Equity stake • Unlimited PTO • Up to 16 weeks of paid family leave • 401(k) matching program • Health, vision, dental, and life insurance • Up to $25k towards family building services • $500 per year for wellness expenses • Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical • $120 per month to spend on tickets to live events • Annual subscription to Spotify, Apple Music, or Amazon music