EliseAI
Our advanced AI technology can manage hundreds of conversations and operational processes.
AI • Automation • Housing • Machine Learning • Conversational AI
51 - 200
Senior Technical Support Specialist
July 30
🏢 In-office - Manhattan
EliseAI
Our advanced AI technology can manage hundreds of conversations and operational processes.
AI • Automation • Housing • Machine Learning • Conversational AI
51 - 200
Description
• Deeply understand our systems, customers, and how they work best together • Provide excellent, customer-obsessed support to our clients • Investigate and document bugs
Requirements
• 3+ years in a Customer Support Specialist or equivalent role • Experience with support software and CRMs (e.g., Zendesk, Salesforce) • Demonstrated technical proficiency such as a computer science degree, bootcamp certificate, or previous work experience • Bias towards data-driven decision-making and analytical skills • Strong written and verbal communication skills • Experience in a customer-facing role • Willing to work in person at NYC headquarters with your team 4 days per week
Benefits
• Equity in the company in the form of stock options • Medical, Dental, and Vision premiums covered at 100% • Fully paid parental leave • Commuter benefits • 401k benefits • Monthly fitness stipend • Our brand new Midtown South office with an open floor plan, fully stocked kitchen, and company-paid lunch • Fun company social events through our Elise and the City program • Unlimited vacation and paid holidays
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