Team Director - Account Management

6 days ago

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Sensor Tower

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Our Mission: To Be the Trusted Source of Mobile Insights

mobile analytics • mobile data • market intelligence • business intelligence • app store optimization

201 - 500

💰 $45M Private Equity Round on 2020-05

Description

• Manage a team of Account Directors focusing on renewals, upsells, and Net Revenue Retention (NRR) growth. • Communication of strategic plans to account teams, and oversee the implementation and execution of those plans. • Interface with and supports Sensor Tower Account Directors, Sales, Finance, Marketing, Operations and Executive teams. • Identify and resolve issues/problems encountered by our customers acting as an Executive Sponsor on high profile or Strategic account • Conducting regular Business Reviews to ensure our plan is aligned with customer business objectives and strategies. • Design and maintain reports used in sales analysis. • Conduct C-level discussions with clients to strategize and address their use cases with our platform. • Bridge the gap between product teams and customers, effectively managing expectations on feature requests and releases. • Identify product penetration, renewal, and upsell opportunities within your customer base. • Deliver training, analytics, insights, and best practices to Account Director teams under your management

Requirements

• 8+ years of experience in Key Account Management, selling technical and complex solutions in a data based SaaS environment is required • 3+ years experience managing sales teams that support large brand logos and complex accounts • Strong communication skills and the ability to clearly articulate business concepts • Adaptable with a positive attitude and desire to collaborate • Highly organized with the ability to track and coordinate a wide series of tasks • Is available to travel 2-3 times annually