Seqera is on a mission to simplify complex data analysis pipelines in the cloud. We provide software that enables developers and data scientists to create and deploy data applications in any environment. Our core, open-source technology Nextflow transforms the building of massively scalable and distributed computing solutions. Seqera is now empowering customers across pharma, genomics and biotech to break with the status quo of closed-platforms and custom scripts to embrace the future of cloud.

Seqera

Support Engineer

Customer-facing Support Engineer for Seqera’s bioinformatics platform helping Life Sciences.

• Seqera is at the forefront of the bioinformatics revolution, transforming how scientists process and interpret data at scale.
• We are looking for a customer-facing Support Engineer with experience in Life Sciences and a passion for working with IT, DevOps, and technical scientific teams to solve complex cross-cloud platform issues.
• As a Cloud Support Engineer, you will be the technical face of Seqera, working with everyone from the biggest names in Life Sciences to the world's most innovative Biotech startups.
• You'll troubleshoot complex issues across AWS, Azure, GCP, on-prem, and hybrid environments, ensuring the Seqera Platform functions seamlessly while guiding customers to maximize the potential of our products in achieving their scientific goals.
• Engage directly with customers to resolve complex issues involving Seqera’s platform. Provide hands-on support across infrastructure, the Seqera Platform, third-party technologies, and pipelines, to ensure successful customer outcomes.
• Implement and support the Seqera product ecosystem across various customer deployment strategies and environment configurations. Develop deep product knowledge and understanding of life sciences workflows to deliver innovative and effective solutions to customer challenges.
• Act as the voice of the customer by conveying feedback to our Product Management and Engineering teams. Advocate for customer needs, contributing to the continuous improvement and evolution of Seqera's solutions.
• Contribute to the creation and maintenance of technical documentation and knowledge articles. Foster a culture of knowledge sharing within the team and among customers, ensuring that documentation reflects the specific needs of Seqera's customers.

Seqera Jobs in New York City

Seqera

Product Support Engineer

Seqera