Product Support Engineer

August 31

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Seqera

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The leading provider of open source workflow orchestration software for data pipelines & cloud infrastructure.

cloud • workflows • genomics • hpc • data

51 - 200

Description

• Seqera is at the forefront of the bioinformatics revolution, transforming how scientists process and interpret data at scale. • We are looking for a customer-facing Support Engineer with experience in Life Sciences and a passion for working with IT, DevOps, and technical scientific teams to solve complex cross-cloud platform issues. • As a Cloud Support Engineer, you will be the technical face of Seqera, working with everyone from the biggest names in Life Sciences to the world's most innovative Biotech startups. • You'll troubleshoot complex issues across AWS, Azure, GCP, on-prem, and hybrid environments, ensuring the Seqera Platform functions seamlessly while guiding customers to maximize the potential of our products in achieving their scientific goals. • Engage directly with customers to resolve complex issues involving Seqera’s platform. Provide hands-on support across infrastructure, the Seqera Platform, third-party technologies, and pipelines, to ensure successful customer outcomes. • Implement and support the Seqera product ecosystem across various customer deployment strategies and environment configurations. Develop deep product knowledge and understanding of life sciences workflows to deliver innovative and effective solutions to customer challenges. • Act as the voice of the customer by conveying feedback to our Product Management and Engineering teams. Advocate for customer needs, contributing to the continuous improvement and evolution of Seqera's solutions. • Contribute to the creation and maintenance of technical documentation and knowledge articles. Foster a culture of knowledge sharing within the team and among customers, ensuring that documentation reflects the specific needs of Seqera's customers.

Requirements

• Education: Bachelor's, Master’s or PhD in Bioinformatics, Biotechnology, Computer Science, or a related field. • Work Experience: Prior experience in a customer-facing support engineering or cloud platform technical support role within a Life Sciences-focused software company or in a Life Sciences Research IT team. • Technical Expertise: Hands-on experience with container orchestration technologies such as Docker and Kubernetes. Proficiency in at least one public cloud platform (AWS, Azure, or GCP) and experience with networking, storage management, and authentication systems. Familiarity with hybrid cloud/on-prem environments and High Performance Computing (HPC) setups highly desired. • Life Sciences Knowledge: Exposure to bioinformatics tools, workflow languages (e.g., Nextflow, Snakemake, WDL), or related biotechnology platforms. • Problem-Solving Skills: Demonstrated ability to analyze and resolve issues in complex technical environments, with a proven track record of quickly adapting to new technologies and concepts. • Communication: Exceptional interpersonal skills and superior written and oral communication skills in English. Ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders. • Curiosity & Resilience: A creative and curious mindset, with the resilience to thrive in a fast-paced startup environment. Eagerness to explore the intersection of cloud technologies and life sciences.

Benefits

• Time off: 20 days for vacations per year, 3 days given by Seqera in December of 2024, and the national/public holidays according to your location. • Equity • Private health insurance • Private life insurance • 401K • Home office allowance (valued over 1,000 USD) • Subscription to Oliva, Mental Health App • Learning and development budget per year (1,000 USD)