ShipHero gives brands and 3PLs eCommerce fulfillment superpowers. We make it easy to ship eCommerce direct-to-consumer (DTC) through our warehouse management software (WMS) and our full-service fulfillment solutions.
 
Need shipping software for your warehouse? Our WMS software allows you to run a super-charged warehouse and fulfill customer orders at lightning speeds. ShipHero provides end-to-end automation, a mobile-powered workforce, and one-click integration to your Shopify or other eCommerce store. 
 
Want to be hands-off and have us ship DTC for you? ShipHero offers outsourced fulfillment at scale through our network of owned and operated warehouses around the US. We pick, pack, and ship eCommerce orders with our open API and one-click integration into Shopify and other eCommerce stores. Our full-service fulfillment solution helps over 5,000 eCommerce brands and 3PLs improve their transit times, shipping costs, and customer experience.

ShipHero

Customer Success Manager

Manage customer accounts for ShipHero's logistics and fulfillment solutions.

• Manage a mixed base of accounts for customer satisfaction.
• Upselling and expanding business relationships.
• Build rapport with customer stakeholders and organizations.
• Deliver subject matter expertise and customer advocacy.

Implementation Specialist

Implementation Specialist at ShipHero to onboard and integrate eCommerce logistics solutions.

• At ShipHero we make it easy to manage eCommerce logistics.
• Our proprietary Warehouse Management Software (WMS) allows our customers to run an efficient warehouse.
• The Implementation Specialist will be responsible for the overall onboarding project.
• Help to drive the growth of customer accounts by implementing high performing solutions and integration tools.
• Act as a trusted platform expert for potential clients, driving sales and expansion of accounts.
• Gather, prioritize, and communicate customer use cases to influence our product strategy.
• Oversee the effort to ensure data flows seamlessly between systems.
• Enhance efficiency within internal teams by designing automated workflows.

Product Marketing

Develop messaging and launch strategies for eCommerce logistics management software.

• Developing impactful messaging, establishing differentiation against our competitors, and creating compelling stories about how our platform delivers results
• Work cross-functionally with product, marketing, sales, and creative teams to orchestrate high-impact product launches
• Building compelling messaging and positioning that speak to our relevant audiences - merchants, 3PLs, and partners
• Supporting our marketing efforts by managing end-to-end feature releases and other product launches
• Developing sales tools and collateral that facilitate the selling process
• Creating customer stories and case studies that highlight customer wins and product differentiation
• Supporting competitive analysis and collateral creation to educate the market on our unique value proposition
• Orchestrating the development of content in various forms, including video, that help ShipHero stand out in the market

ShipHero Jobs in New York City

ShipHero

Customer Success Manager

ShipHero

Implementation Specialist

ShipHero

Product Marketing Manager

ShipHero