Customer Success Manager, Investors Vertical

September 10

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Similarweb

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Similarweb (NYSE:SMWB) is the official measure of the digital world

Sales Intelligence • Investor Intelligence • Shopper Intelligence • eCommerce Intelligence • Digital Research Intelligence

1001 - 5000

💰 $120M Series F on 2020-10

Description

• Meet with key stakeholders and users of our investors accounts to advise on how best to leverage the value of Similarweb to meet their business needs • Analyze data to identify both strategic and tactical opportunities for your clients • Conduct ongoing production and presentation of insights (decks, insight emails, etc.) to promote strong account health and client satisfaction • Create compelling stories that resonate with clients and present them in a clear and concise way for clients to use • Proactively seek ways to identify customer pain points and address them accordingly • Lead, manage and expand long-term customer relationships; focus on understanding the client’s KPIs to ultimately drive positive business outcomes • Act as a trusted partner and advisor to customers by providing actionable insights that will help clients achieve their business goals using our Digital Intelligence data • Identify and mitigate churn risks, implementing proactive measures to retain customers and enhance their experience; ensure our users are engaged with the platform and understand the value (“the so what?”) it brings them towards achieving their goals • Develop strong subject matter expertise across Similarweb’s entire product portfolio

Requirements

• Strong understanding of key digital web metrics and the various online marketing channels. • Knowledge and experience in the investor space (Hedge Funds, Venture Capital, Private Equity, or Investment Banks) • Client facing experience • Bachelor’s degree (ideally in economics, marketing, business strategy or a similar field) • Excellent communication and insights-based presentation skills • Analytical mindset with the ability to quickly digest a problem and identify a solution • Comfortable working in a fast-paced SaaS environment and the ability to handle multiple projects simultaneously • Technical knowledge and ability to use alternative data to correlate with company KPIs • Team player able to effectively interact with colleagues and business partners across the company • Strong relationship building skills – ability to quickly build rapport and establish trust • Ability to work independently with minimal supervision while exercising sound judgment • Self-motivated by results and driven toward excellence in everything that you do • Eagerness to learn and grow with a thriving company!

Benefits

• medical, dental and vision insurance • 401K plan • potential equity • employee stock purchase plan • paid sick and parental leave