Simon Data delivers the fastest out-of-the box results of any customer data platform. Built for personalization atop Snowflake architecture, the Simon Data Platform is configurable to meet any enterprise requirement and capable of ingesting data from the widest variety of sources. Its unique multi-channel experimentation capabilities and hyper segmentation deliver the most complete customer view for the most impactful, personalized buying experiences. With Simon Data, marketers have a powerful tool to combat soaring customer acquisition costs and unlock the wealth of customer data stored within cloud data warehouses.

Simon Data

Customer Success

Senior Customer Success Manager for an enterprise customer data platform.

• Lead strategic client engagements, drive technical solutions, and manage renewals and upsells.
• Engage with business and marketing leaders to understand their strategy in using our platform.
• Work with Simon Data's customers on data integration and analysis to help drive their retention marketing and customer lifecycle goals.
• Lead integration efforts with clients, working closely with our integration engineering team to provision client accounts, get data pipelines configured and ensure client success.
• Build client relationships.
• Educate customers on new product offerings and drive adoption.
• Negotiate renewals by ensuring platform value is realized to the fullest extent.
• Champion processes and product improvements.

Senior Customer Success Manager 

Account Executive

• Manage the sales cycle from initial contact through negotiation, closing deals, and contract signing, ensuring customer satisfaction and achieving sales targets.
• Understand customers' business needs and pain points, articulate the value proposition of the Simon Data solution, and align them with clients' objectives to drive sales.
• Execute proofs of concept, requiring strong project and stakeholder management skills, as well as the ability to translate customer objectives to strategies and use cases.
• Build relationships with the C-Suite and with top Marketing and Tech VPs at high-growth and leading mid-market and enterprise companies, helping them tackle mission-critical problems.
• Collaborate with internal teams, including marketing, product development, and customer success, to drive customer acquisition, retention, and product enhancements.
• Develop a deep understanding of our products, features, and benefits to effectively demonstrate their value to prospective clients.
• Stay up-to-date with industry trends, competitor offerings, and market dynamics to identify opportunities and maintain a competitive edge.
• Support positioning within the product itself, working with product to drive content creation around feature releases.

Simon Data Jobs in New York City

Simon Data

Senior Customer Success Manager

Simon Data

Account Executive

Simon Data