Senior Customer Success Manager

August 29

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Simon Data

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Delivering the fastest out-of-the box results of any customer data platform.

Customer Data Platform • Segmentation • Personalization • Cross-Channel Journey Management • 360 Customer View

51 - 200

💰 $30M Series C on 2019-08

Description

• Lead strategic client engagements, drive technical solutions, and manage renewals and upsells. • Engage with business and marketing leaders to understand their strategy in using our platform. • Work with Simon Data's customers on data integration and analysis to help drive their retention marketing and customer lifecycle goals. • Lead integration efforts with clients, working closely with our integration engineering team to provision client accounts, get data pipelines configured and ensure client success. • Build client relationships. • Educate customers on new product offerings and drive adoption. • Negotiate renewals by ensuring platform value is realized to the fullest extent. • Champion processes and product improvements.

Requirements

• 5+ years of experience in consulting, customer success, or client facing roles • Analytical skill set, with experience in Excel or BI platform • Have used CRM tools (i.e. Salesforce) and Project Management tools (i.e. Taskray) • Experience with CDWs (Snowflake, Google BigQuery and Redshift are a plus) • Operate independently / autonomously / minimal supervision • Strong eye for business, ability to strategically partner with clients • Strong project management and individual organizational skills • Results-driven strategic problem solver who is able to thrive in an unstructured and fast-paced environment • Experience managing enterprise or large SMB customers ranging various adoption of the platform and customer health (10-15 customers) • Query language experience a plus (e.g. SQL) • Experience managing technical experience in complex customer environments with strong product command and technical knowledge • Thoughtful, curious and a problem solver • Bachelor's degree in Engineering, Mathematics, Economics or other quantitative field

Benefits

• 100% coverage of medical premiums for employee AND family • Flexible PTO • Generous Maternity and Paternity Leave • Remote work, quarterly wellness, and client support stipends • Professional Development Stipend