Customer Success Manager - German

4 days ago

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Description

• Responsible for managing the customer portfolio and ensuring customer satisfaction. • Help customers manage product usage and find solutions. • Negotiate pricing and navigate technical conversations. • Develop and nurture client relationships and identify new opportunities. • Monitor customer satisfaction and draft strategic plans for revenue growth.

Requirements

• 3-5 years in establishing strong business relationships with stakeholders. • Strong knowledge of B2B SaaS sales and a track record of winning multi-year 4-6 figure deals. • Fluent in German (must!). • Self-motivated, hard worker and fast learner with excellent communication skills. • Ability to assemble information into meaningful value propositions.

Benefits

• 16 weeks of parental leave - for mothers and fathers - 100% of your salary. • 30 vacation days—yep, you read that right! • Our offices are pet-friendly. • Sabbatical leave for employees who’ve been with us for over 2 years. • A personal development budget of up to 2000 CHF every year, plus days off for courses or training. • Internal knowledge sharing and external coaching options to boost both hard and soft skills. • Possibility of a Phantom stock option plan (PSOP). (Conditions apply.) • Hack days to challenge you and your team, plus build amazing things.