Hospitality Guest Experience Agent

May 16

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Sosuite

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Sosuite is a technology-enabled, community-centric, hospitality company.

hospitality • hotels • real estate • short-term accomodations • technology

11 - 50

Description

• Respond to day-to-day guest requests, issues, and other general questions about the cities Sosuite operate in • Answer phone calls, text messages, emails, and messages through various booking platforms • Guide guests through the Sosuite experience, ensuring they have an incredible experience • Help guest troubleshoot minor technology issues (e.g., access to units, wifi connectivity, payment issues) • Work alongside the operations team for task scheduling, and support the finance team in capturing ancillary revenue

Requirements

• Comfortable working a Saturday-Thursday EASTERN TIME • Someone who is comfortable juggling between dozens of different apps (seriously, dozens) • Mastery of English writing and speaking • Guest-centric and positive mindset • Organized, hardworking, and detail-oriented • Comfortable with ambiguity and rapidly shifting priorities • Thrives in a fast-paced, ever-changing, always challenging startup environment • Ability to work effectively both in a team environment as well as independently • Extremely comfortable in independent problem solving with the humility to ask for help when needed

Benefits

• Flexible schedule and open to working sometime overnight and weekends • 2+ years experience working in hospitality, service, and/or customer experience