Account Manager

August 22

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Stylitics

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Outfitting & Styling Technology for Retailers

visual commerce • visual merchandising • ecommerce • marketing • digital marketing

51 - 200

💰 $80M Series C on 2022-03

Description

• Manage a portfolio of approximately 10-15 accounts and develop strategic account roadmaps with senior customer stakeholders that will achieve their business objectives, accelerate time to value, and demonstrate the value of Stylitics solutions • Serve as the subject matter expert by providing guidance to customers through data insights, market trends, and product solutions to drive adoption strategy and maximize business value • Be accountable for customers’ overall success with Stylitics, including renewal readiness, customer health, satisfaction, and business impact; have a strong understanding of key financial metrics (CARR, NRR, GRR) • Anticipate at-risk clients or user churn and collaborate with the relevant internal teams to devise corrective action plans • Work closely with the Sales, Client Operations, Styling, Product, and Engineering teams to deliver on client objectives and ensure deliverables are met • Deliver all monthly analytics reports to assigned accounts • Centralize and manage all client-related information using tools available

Requirements

• Bachelor’s Degree from an accredited college or university in Fashion Merchandising, Business Management, Marketing, Communications, or other related fields • 3+ years of account or project management experience within the B2B SaaS/E-commerce industry, retail expertise is a bonus • Experience in creating customer Success Plans and building strategic roadmaps with customer stakeholders to achieve business objectives • Familiarity with retail and business analytics • Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizations • Strong problem-solving, attention to detail, organizational, and time management skills along with demonstrated strategic thinking abilities

Benefits

• Vision and dental insurance options that are fully covered by us • Medical plan coverage, with options that start at no cost to you • Competitive salary along with career planning for the future • For this role, stock options in a company that is growing rapidly and successfully • Commuter benefits program • Company matched 401k plan to help plan for your future • Generous paid time off policies • Work events - both virtual and in person • Access to Gympass - a company paid benefit giving you access to numerous physical and mental well being needs • Working with fun, hardworking, nice people who are committed to making a difference