Product Support Specialist

August 10

Apply Now

Receive Emails with Similar Jobs

Subsplash

WebsiteLinkedInAll Job Openings

The Ultimate Engagement Platform

Mobile App Development for iPhone, iPad, Android, Android Tablet, Windows Phone, and Kindle Fire • Product Strategy

201 - 500

Description

• Product Support Specialists play a key role with our clients, both as they first come on board and after their app goes live in the app stores. • The Product Support Specialist role is fast-paced and requires quick learning, thinking on your feet, innovative problem solving, and a strong ability to switch gears quickly throughout the day. • Product Support Specialists provide world class customer service and are both creative and technically savvy. • This position is focused on weekday support.

Requirements

• 1-2 years experience in a technical and/or customer service environment • Proven understanding of various operating systems and personal electronics • Ability to learn new and complex technologies • Excellent communication skills and high emotional intelligence • College degree or equivalent professional experience/training (I.E. Coding bootcamps) • Experience using systems like Salesforce, JIRA, Google Apps, etc. • Sharp critical thinking skills, sound judgment and decision making ability, and both the ability and willingness to clearly articulate your ideas • An inherent sense of the value of collaboration • The ability to work both collaboratively and independently • Proven ability to work in a fast-pace environment where the client is always first • Proven ability to troubleshoot and problem-solve • Basic coding knowledge

Benefits

• Generous Paid Time Off • Medical Coverage • Dental Coverage • Vision Coverage • Short and long term disability and life insurance all free of charge • Competitive Compensation • 401k Matching • Professional Development • Top of the Line Equipment • Referral Program • Parental Leave • Family-Friendly Culture • Chance to work side-by-side with thought leaders in emerging tech