Solutions Consultant

April 26

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SuccessKPI

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All-in-one revolutionary insight and action platform that uses AI, analytics, and automation to remove CX obstacles.

IVR and Contact Center • AWS • Azure • AI • Artificial Intelligence

51 - 200

💰 $33M Private Equity Round on 2022-01

Description

• Run discovery workshops with business users to uncover gaps and opportunities for improvement, identifying specific use cases that are relevant to the customer • Partner closely with sales teams through the presales process, including delivering value-based product demonstrations for customers, partners, and prospects; responding to bids, Requests for Proposals (RFPs), and related requests; and assisting in building a compelling business case for customers • Create and present a customized demo around customers’ use cases, business objectives, and competitive differentiators • Find creative solutions to solve unique business problems • Partner closely with cross-functional teams (i.e. sales, product, and services) to support best practices, resolve technical concerns, identify feature requests, and track bugs • Create and manage proof of concepts and manage customer expectations • Representing the company at various conferences and events • Respond to RFP requests and work closely with product management, marketing, and sales

Requirements

• BS or BA Degree • 5+ years of experience with one or more Contact Center as a Service (CCaaS) platforms, specifically including Genesys Cloud, Amazon Connect, LiveVox, UJET, or TalkDesk (Amazon Connect experience strongly preferred at this time) • 5+ years of experience with Business Intelligence (BI), analytics, quality management, or operations management tools in a contact center environment • Experience with multiple customer interaction channels, including IVRs, inbound/outbound voice, email, chat, SMS, and social • Experience in a consultative approach to customers in a presales or customer-facing role for a SaaS company preferred • Excellent interpersonal, communication, persuasion, presentation, and writing skills • Must be willing to work in a fast-paced startup environment • Ability to travel to partner and customer locations when required • Ability to put the customer first • Goal-oriented winning mindset and hardworking attitude • Desire and ability to work in a high-growth start-up environment requiring flexibility and ingenuity

Benefits

• Virtual Work opportunity • Opportunity to work and help shape a fast-growing company • Medical, Dental, and Vision Insurance • Stock Option Plan • Open Time Off • Paid parental leave for birth, adoption, and fostering • 11 paid Company holidays • 401k Savings Plan – with employer match • Basic Life Insurance provided at no cost to you • Accidental Death & Dismemberment Insurance coverage • Long Term Disability Insurance • Short Term Disability Insurance • Life-Work Balance • Employee Assistance Program providing insureds and their dependents with confidential, experienced assistance in dealing with day-to-day life issues or crisis support for personal and professional goals and challenges. • Development and career growth opportunities at one of the coolest companies around, if we do say so ourselves