SuccessKPI is a revolutionary on-demand insight and action platform removes the obstacles that agents, managers, and executives encounter in delivering exceptional customer service. We leverage artificial intelligence and automation to unify data from the multi-channel customer experience journey and integrate seamlessly with popular CCaaS solutions, including Amazon, Genesys, Twilio, UJet, LiveVox, and Talkdesk.

SuccessKPI is trusted by some of the world's largest government, BPO, financial, healthcare, and technology contact centers in the United States, Europe, and Latin America.

Learn more at www.successkpi.com.

SuccessKPI

Account Executive

• Reports directly to VP of Sales
• Solve customer problems by uncovering their needs and wants
• Meet with customers and prospects to explain and identify how our solutions align with their needs
• Develop pipeline: Find prospects and qualify viable leads
• Operate effectively with existing technology partners
• Lead executive level conversations with existing customers to ensure value realization and advocacy
• Work closely with local and regional partners to drive additional revenue and market share in tandem with Customer Success
• Become an expert on SuccessKPI products, services, use cases and provide capabilities briefings on a regular basis
• Ability to articulate SuccessKPI value proposition and key competitive differentiators
• Identify buyer personal profiles and understand their needs
• Consult with sales and marketing leadership to ensure efficiency and alignment across teams
• Track and monitor your work
• Attend marketing events, trade shows, sales educational events and seminars
• Stay up to date with the latest sales trends and best practices
• Report to management team on a weekly basis to provide metrics and track progress and results

Customer Success Manager

• Are you looking to join one of the fastest-growing analytics companies?  Do you want to get deeply immersed with our growing list of customers?
• Are you ready to find new growth paths for the company?  Do you want to “roll up your sleeves” when a customer needs help to drive an issue to resolution?
• We are looking for a qualified Customer Success Manager (CSM) to drive adoption and customer success within a growing portfolio of top-tier customer accounts.

Senior Customer Success Manager

Solutions Engineer

Seeking Solutions Consultant for AI-driven analytics at SuccessKPI.

• Run discovery workshops with business users to uncover gaps and opportunities for improvement, identifying specific use cases that are relevant to the customer
• Partner closely with sales teams through the presales process, including delivering value-based product demonstrations for customers, partners, and prospects; responding to bids, Requests for Proposals (RFPs), and related requests; and assisting in building a compelling business case for customers
• Create and present a customized demo around customers’ use cases, business objectives, and competitive differentiators
• Find creative solutions to solve unique business problems
• Partner closely with cross-functional teams (i.e. sales, product, and services) to support best practices, resolve technical concerns, identify feature requests, and track bugs
• Create and manage proof of concepts and manage customer expectations
• Representing the company at various conferences and events
• Respond to RFP requests and work closely with product management, marketing, and sales

SuccessKPI Jobs in New York City

SuccessKPI

Account Executive

SuccessKPI

Senior Customer Success Manager

SuccessKPI

Solutions Consultant

SuccessKPI