Customer Service Representative

January 31

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SupportNinja

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Showing the world a better way to outsource.

outsourcing • customer support • customer experience • back-office support • lead generation

1001 - 5000

💰 Private Equity Round on 2021-02

Description

• Respond promptly to customer inquiries via phone, chat and/or email • Assist customers with general inquiries related to customer service, sales, or basic troubleshooting needs • Maintain customer accounts by recording account information and documenting interactions • Exhibit a positive, empathetic and professional attitude towards customer at all times • Maintain knowledge on products and services offered to customers to become an expert and identify potential solutions to offer to customers • Provide feedback on the efficiency of processes • Performs other duties as assigned

Requirements

• Must have a high school diploma or GED • Must be 18 years of age or older • Minimum of 1 year of experience in customer service • Good communication skills, verbally and written • Customer orientation and ability to adapt/respond to different types of customers • Ability to multitask, prioritize and manage time effectively • Proficient in PC operation and navigation • Call center or BPO experience • Experience supporting customers on all channels - voice calls, chat and email • Familiar with CRM systems and practices