Swiftly, the first Connected Transit Platform, helps transit agencies improve their service reliability, passenger information, and operational efficiency. Today, over 110 transit agencies in 8 countries worldwide – including Los Angeles Metro, Philadelphia’s SEPTA, Boston’s MBTA, and Washington DC’s WMATA – partner with Swiftly to improve on-time performance by up to 40% and increase passenger information accuracy by up to 50%. The result is increased ridership, fewer passenger complaints, and more reliable transit operations. The platform is now used by over 7,000 transit agency professionals and impacts over 2 billion passenger trips per year. For more information, visit www.goswift.ly.
Swiftly is funded by JMI Equity, Renewal Funds, SHAKTI, Via ID, Aster Capital, and many others who share our mission to make cities move more efficiently.

Swiftly, Inc.

Account Manager

Manage renewals and upsell strategies for Swiftly's transit agency customers.

• Develop an upsell/retention strategy for midsize to large complex customer transit agencies
• Own the upsell pipeline from marketing qualified lead to close
• Build your own strategy to drive pipeline development throughout your book of business (our customer base)
• Develop and maintain account plans for key accounts
• Work with marketing to develop customer-focused collateral and execute campaigns
• Achieve/exceed quota expectations
• Develop business proposals and deliver Executive Business presentations to agency leadership and executives that prove ROI
• Lead demonstrations/trainings of the full Swiftly platform
• Work with agency decision-makers to identify budget and procurement paths
• Manage competitive and noncompetitive procurement for both upsells and renewals (including responding to RFPs, writing sole source justification, and navigating cooperative purchasing agreements)
• Attend conferences, onsite agency visits, and other events to meet customers, build relationships, represent Swiftly as a thought leader, and move deals forward
• Work collaboratively with all cross-functional departments to provide a constant loop of feedback on our competition, market, and customers
• Develop and maintain Success Plans for customer base

Senior Account Manager

Solutions Engineer

Support transit agencies with demonstrating Swiftly's value through product expertise and client relationships.

• Lead the product demonstration portion of Swiftly demos for transit agencies, transit operators, consultancies, and potential partners.
• Partner with the relevant Account Executive/Account Manager to develop and drive a particular agency's strategy, angle, and pitch to best demonstrate Swiftly’s value and overcome blockers.
• Drive revenue growth by developing and maintaining client relationships, identifying new business opportunities, building strong business cases, and providing technical expertise to support the sales process.
• Organize and run 2-3 day onsite workshops, where we train agency staff and help them see Swiftly's value for mid-sized and large agencies.
• Run pilot periods, including limited-time free agency access to Swiftly, with the goal of deriving quantitative savings and results to inform a strong business case for mid-sized and large agencies.
• Quickly understand complex engineering concepts and effectively communicate them to technical and non-technical audiences.
• Build and maintain productive, high-trust relationships with clients and internal teams, providing technical expertise and support throughout the sales cycle.
• Provide accurate, relevant first-line technical responses during all phases of the sales cycle.
• Participate in sharing learnings and best practices with the SE team and beyond. Identify pain points and potential improvements for the function.
• Play an active, significant leadership role in developing and driving the strategy, angle, and pitch for a particular agency in order to best demonstrate Swiftly's value.
• Play an active, significant leadership role in gathering information about how agencies use our product, the value they derive, gaps, and issues to identify trends and distill learnings to share internally.
• Build a high-trust rapport and relationship with agency staff and internal stakeholders.
• Develop new tools and processes to assist with proving the value of Swiftly.
• Serve as a technical resource and domain expert for internal teams.
• Represent Swiftly at conferences and events.

Swiftly, Inc. Jobs in New York City

Swiftly, Inc.

Senior Account Manager

Swiftly, Inc.

Solutions Engineer

Swiftly, Inc.