Solutions Engineer

August 14

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Swiftly, Inc.

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Making cities move more efficiently

transportation • public transportation • transit • real-time passenger information • smart cities

51 - 200

💰 Private Equity Round on 2020-12

Description

• Lead the product demonstration portion of Swiftly demos for transit agencies, transit operators, consultancies, and potential partners. • Partner with the relevant Account Executive/Account Manager to develop and drive a particular agency's strategy, angle, and pitch to best demonstrate Swiftly’s value and overcome blockers. • Drive revenue growth by developing and maintaining client relationships, identifying new business opportunities, building strong business cases, and providing technical expertise to support the sales process. • Organize and run 2-3 day onsite workshops, where we train agency staff and help them see Swiftly's value for mid-sized and large agencies. • Run pilot periods, including limited-time free agency access to Swiftly, with the goal of deriving quantitative savings and results to inform a strong business case for mid-sized and large agencies. • Quickly understand complex engineering concepts and effectively communicate them to technical and non-technical audiences. • Build and maintain productive, high-trust relationships with clients and internal teams, providing technical expertise and support throughout the sales cycle. • Provide accurate, relevant first-line technical responses during all phases of the sales cycle. • Participate in sharing learnings and best practices with the SE team and beyond. Identify pain points and potential improvements for the function. • Play an active, significant leadership role in developing and driving the strategy, angle, and pitch for a particular agency in order to best demonstrate Swiftly's value. • Play an active, significant leadership role in gathering information about how agencies use our product, the value they derive, gaps, and issues to identify trends and distill learnings to share internally. • Build a high-trust rapport and relationship with agency staff and internal stakeholders. • Develop new tools and processes to assist with proving the value of Swiftly. • Serve as a technical resource and domain expert for internal teams. • Represent Swiftly at conferences and events.

Requirements

• You love transit and have 2+ years of experience working at or with mid-sized to large transit agencies. • You are very analytical and love data. • You are very strategic and love solving problems. You’re excited to partner with transit agencies and help them solve their transit-related issues. • You are a strong and proactive communicator and are energized by spending the day speaking with and listening to our prospective customers. • You are capable of finding creative methods of helping our prospective customers find the value in Swiftly. • You are very organized and can manage communications with multiple departments at multiple transit agencies simultaneously. • You are a tireless investigator. When an issue arises, you own it until resolution. • You love transit and have 5+ years of experience working at or with mid-sized to large transit agencies. • You bring a strong understanding of the following topics: transit passenger information, planning, operations, and data standards. • You are comfortable with ambiguity and not having all the details / all the information. Demonstrated ability to independently leverage resources around you and your solid understanding of the business to gather and develop more details where they don't already exist. • Proven ability to multi-task and own multiple, complex projects and workstreams simultaneously. Excellent project management skills. • You are an effective public speaker.