Technical Support Engineer
6 days ago
🏡 Remote – New York
Description
• Develop in-depth knowledge of Teamworks’ technical suite. • Diagnose production bugs and compile log steps for the engineering team. • Respond to customer inquiries regarding technical problems. • Manage a case queue, prioritizing support tickets. • Perform data scrubs, uploads, bulk edits, and technical requests. • Collaborate closely with development and product teams. • Build new tools and utilities to streamline processes. • Coordinate and escalate issues for timely resolution. • Maintain adherence to data security protocols. • Guide users through troubleshooting steps. • Support continuous improvement efforts by identifying recurring issues.
Requirements
• 2+ years of experience in technical support for a SaaS product. • Proficiency in Java, Postgres, and Python. • Strong problem-solving mindset, enjoying logic challenges and puzzles. • Ability to troubleshoot software and technical issues. • Familiarity with ticketing systems such as Zendesk, JIRA, or similar platforms. • Ability and willingness to work in shifts, including mornings, nights, and weekends. • Excellent verbal and written communication skills. • Bachelor’s degree in a related field (Computer Science, Information Systems, etc.). • Experience in the athletics industry (preferred). • Knowledge of API integrations and cloud-based technologies (preferred).
Benefits
• A role in shaping the future of sports and a career that grows as the company grows. • An exceptional culture of high achievement and teamwork. • Supportive and humble colleagues who are top problem solvers and innovators. • Financial security through competitive compensation and incentives. • A comprehensive benefits plan, including medical, dental, vision, disability, life insurance, and a 401K match. • Additional educational opportunities via Range can be used for courses, conferences, and other options. • Unlimited paid time off. • Company equity. • 100% remote-optional work setting.
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