September 10
🏡 Remote – New York
• Primary point of contact for customers and members • Address inquiries and resolve issues • Provide customer support via multiple channels • Multi-task and pay attention to detail • Comfortable making product recommendations and selling services
• Must currently possess a Property & Casualty license • 1 year+ of customer service experience required • 1 year+ of contact center experience preferred • Experience identifying customer needs and making service or product recommendations • Excellent organization and time management skills • Excellent communication skills, including active listening • The ability to quickly learn and adapt to new software • Service-oriented mentality with the ability to quickly establish rapport • A high school diploma, associate degree, or some college preferred
• Eligible for performance-based, monthly bonuses • 15 days of PTO per calendar year, with additional time accruing with tenure • 12 paid holidays • Medical, dental, vision and additional supplemental coverage options • Employee Assistance Program (EAP) with travel protection, counseling, and medical bill-saver program • 401k • U.S. LawShield membership included with employment
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