Thanx
Thanx empowers brick & mortar retailers to meaningfully engage customers and grow their lifetime value. ✨
Customer Retention • Customer Satisfaction • Retail • Restaurants • Franchise Tools
11 - 50
Customer Success Manager
August 27
🏡 Remote – New York
Thanx
Thanx empowers brick & mortar retailers to meaningfully engage customers and grow their lifetime value. ✨
Customer Retention • Customer Satisfaction • Retail • Restaurants • Franchise Tools
11 - 50
Description
• Leading loyalty and guest engagement platform for restaurants • Focused on customer lifetime value and innovative customer loyalty tools • Proactive problem solver and strategies for customer success
Requirements
• 4-5 years of Customer Success Manager experience at B2B SaaS companies within the restaurant technology, marketing, CRM, or e-commerce industry • Demonstrated expertise in client retention strategies, ensuring a high level of customer satisfaction and long-term partnership development • Experience in a technology startup or in a fast-paced environment and to be an outstanding team player • Passionate about working with restaurant brands and delivering exceptional results • Familiarity with CRM software (Salesforce and/or Catalyst an asset)
Benefits
• 100% remote roles available • Highly-competitive compensation package • Equity eligible • “Take what you need” vacation • Medical/vision/dental benefits • 401K
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