In a world of stolen identities and compromised user credentials, Token is changing the way our customers secure their organizations by providing passwordless, biometric, multifactor authentication. We deliver the next generation of security that is invulnerable to social engineering, malware, and tampering for organizations where breaches, data loss, and ransomware must be prevented.

Token

Customer Support

Lead customer service efforts to support secure multifactor authentication solutions.

• Oversee day-to-day operations of the customer service team
• Assemble a top-tier support team
• Develop and implement customer service policies and procedures
• Monitor and assess customer service performance
• Oversee call center performance
• Manage the returns execution process
• Train, mentor, and guide team members
• Resolve complex customer complaints
• Maintain up-to-date knowledge of products and services
• Work closely with other departments for a seamless experience
• Conduct performance reviews and provide feedback
• Prepare regular reports for upper management

Customer Support Manager

Account Executive

• Partner closely with Marketing, Sales Leadership, and Channel team
• Develop sales programs to drive Token solutions and services pipeline
• Maximize the success of offers through constant customer feedback

Sales Engineer

• Collaborate with the sales team to understand customer requirements and develop sales strategies
• Provide pre-sales technical assistance and product education to customers
• Assist in the preparation of proposals, quotes, and technical documentation

Token Jobs in New York City

Token

Customer Support Manager

Token

Account Executive

Token

Sales Engineer

Token