Token
The strongest MFA with the greatest user convenience
cybersecurity • ransomware prevention • 5 factor authentication • multifactor authentication • FIDO
11 - 50
Customer Support Manager
August 27
🏢 In-office - Manhattan
Token
The strongest MFA with the greatest user convenience
cybersecurity • ransomware prevention • 5 factor authentication • multifactor authentication • FIDO
11 - 50
Description
• Oversee day-to-day operations of the customer service team • Assemble a top-tier support team • Develop and implement customer service policies and procedures • Monitor and assess customer service performance • Oversee call center performance • Manage the returns execution process • Train, mentor, and guide team members • Resolve complex customer complaints • Maintain up-to-date knowledge of products and services • Work closely with other departments for a seamless experience • Conduct performance reviews and provide feedback • Prepare regular reports for upper management
Requirements
• Bachelor's degree in business administration or a relevant field preferred • Proven experience as a Customer Service Manager or similar role for at least 3 years • Excellent understanding of customer service principles and practices • Strong leadership and team management abilities • Proficiency in customer service software, databases, and CRM tools • Exceptional interpersonal and communication skills • Ability to analyze data and create reports • Patience and empathy for dealing with difficult customer situations • Problem-solving and decision-making skills
Benefits
• Collaborative, remote-first environment • Competitive salary • Stock option grants for all employees • Medical, dental, and vision insurance • PTO, wellness time, and unlimited sick time • Volunteer time for individual causes and community service
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