Director of Customer Success
June 13
🏡 Remote – New York
Description
• Customer Success Execution: Manage and resolve client issues; develop best practices for engagement, onboarding, and support, while ensuring account retention and growth. • Operational Excellence: Directly handle CS daily tasks: set up and manage client accounts, troubleshoot issues, and provide hands-on support. • Client Facing Communication: Act as the senior point of contact for key clients, addressing complex issues and meeting their needs. • Cross-Functional Collaboration: Collaborate with founders, engineering, product, finance, legal, and payroll to integrate customer success programs with other systems. • Leadership: Develop team strategies, manage workflows, set priorities, and optimize performance. • Process Improvement: Utilize deliverables and account data to drive decision-making and improve customer outcomes. • Additional Responsibilities: Support various other tasks and projects as needed in our fast-paced startup environment.
Requirements
• Bachelor’s degree in Business, HR, or a related field; Master’s degree is a plus • 5+ years in customer success, with at least 3 years in a leadership role • Proven track record in managing and scaling customer success teams • Proven experience with HR, payroll, compensation, EOR, or PEO products • Strong leadership, communication, and interpersonal skills • Flexibility and willingness to take on diverse responsibilities as needed
Benefits
• Remote-first work culture • Flexible working hours • Competitive salary and benefits • Competitive equity • Apple laptop
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