Senior Director, Account Management
2 days ago
🏡 Remote – New York
Description
• Lead, coach, and develop a team of account coordinators, commercial account managers, and national account managers. • Foster a positive and inclusive team culture that encourages innovation, accountability, and continuous improvement. • Drive change within complex and fast-moving organization • Navigate ambiguous situations and solve complex problems, including those with conflicting stakeholder views. • Establish, cultivate, and manage key relationships with our strategic clients. • Accountable for client loyalty, satisfaction, and account growth • Identify and alleviate internal constraints for your team. • Collaborate with - and become a trusted advisor to - internal managers and executives across marketing, sales, operations, finance, and clinical departments. • Develop and obtain buy-in on the renewal process and be accountable for advancing growth strategy within team book. • Set and monitor team performance metrics, ensuring they align with OKRs.
Requirements
• 10+ years of experience in account management or a related field, with at least 5 years in a management role. • Demonstrated success in managing and developing high-performing teams. • Exceptional interpersonal skills with the ability to work effectively with diverse personalities. • Strong analytical skills and data driven mindset focused on translating data into meaningful insights. • Excellent communication, negotiation, and presentation skills. • Proven ability to drive client satisfaction and business growth. • Ability to travel at least 30% of the time, with overnight travel included.
Benefits
• Competitive medical, dental, and vision coverage • Competitive 401(k) Plan with a generous company match • Flexible Time Off/Paid Time Off, 12 paid holidays • Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance • Mental Health and Wellness benefits
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