Client Success Director

2 days ago

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Trinetix

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Create. Innovate. Productize.

Experience Design • Intelligent Automation • Blockchain • Mobile Consulting & Solutions • Intelligent Digital Assistants

501 - 1000

Description

• Responsible for cultivating and maintaining strategic client relationships while ensuring delivery of exceptional service. • Maximize customer retention, building loyalty, and driving client success by aligning capabilities with client goals. • Work closely with internal teams, including Delivery, Product, Sales, and Marketing. • Create tailored success plans, resolving escalations, and identifying growth opportunities through upselling and cross-selling.

Requirements

• 15+ years of experience in client success, relationship management, or delivery leadership, preferably in a technology or professional services environment. • Proven track record of managing and growing high-profile client accounts while ensuring high levels of customer satisfaction. • Strong expertise in client success management, service delivery, and customer engagement. • Exceptional communication, relationship-building, and negotiation skills. • Ability to track and analyze KPIs to ensure client success and continuous improvement. • Experience collaborating across Sales, Product, and Marketing teams to ensure a cohesive and effective customer journey. • Demonstrated ability to work cross-functionally, build collaborative relationships, and align teams around shared goals. • Experience working closely with executives and key stakeholders, both internally and externally. • Solution-oriented with a focus on customer satisfaction and operational excellence. • Forward-thinking with the ability to identify new business opportunities and drive continuous innovation in service delivery.