Care Coordinator - Customer Service Representative

September 7

Apply Now

Receive Emails with Similar Jobs

Trusted Health

WebsiteLinkedInAll Job Openings

(em)Powering the Healthcare Workforce

SaaS • Technology • Healthcare • Nursing • Engineering

201 - 500

Description

• Triage, route and answer inbound questions received from working clinicians across SMS, in-app chat, email and telephone. • Provide prompt, quality responses while meeting or exceed our SLAs. • Maintain the Trusted tone & voice including demonstrating a positive, empathetic attitude towards our working clinicians during all interactions. • Be an expert in Trusted communication, workflows, and internal teams to provide a consistent and personalized experience for working clinicians. • Work cross functionally to maintain a NPS of 95 or above. • Regularly and proactively identify areas for process and product improvements based on feedback from working clinicians.

Requirements

• A High School Diploma or equivalent • 2 - 4 years in customer service role providing both written and verbal support • An appreciation and appetite to deliver incredible customer experience • Tech-savvy and ability to quickly learn multiple tools (e.g. Slack, CRM (SFDC), workflow (Asana), and customer support (Front)) • Effective time management and demonstrated self-drive. • The ability to work quickly and independently, adapting to change and thriving in a fast paced environment • Ability to work a regularly assigned schedule including evenings and weekends as scheduled • The ability to work remotely including having a consistent minimum internet speed of 25 mbps, 50 mbps and above preferred • Experience with high-performing teams, ideally in a high-growth startup environment is a plus!

Benefits

• Stock options and competitive compensation package • Paid vacation & sick time, and paid family leave • Employer paid health insurance, vision, and dental • Mindfulness and fitness reimbursement • Monthly cellular phone reimbursement • Employer-sponsored 401k