COMPLY
At COMPLY, we pride ourselves on being the champion for compliance professionals$1. .$1
201 - 500
Customer Support Representative
August 31
🏡 Remote – New York
COMPLY
At COMPLY, we pride ourselves on being the champion for compliance professionals$1. .$1
201 - 500
Description
• Responsible for acting as a liaison between Technical Support and Product Teams. • Managing client account activation implementations to meet deadlines. • Gathering customer feedback to improve processes. • Investigating and troubleshooting to effectively resolve issues. • Prioritize incoming customer support cases in a high-volume environment. • Collaborate daily with our Technical Support and Product Development teams.
Requirements
• Must be open to working multiple East Coast hour shifts including: • East Coast Shift 1: 8AM(EST) -4PM(EST) Monday through Friday. • East Coast Shift 2: 9AM(EST)- 5PM(EST) Monday through Friday. • East Coast Shift 3: 10AM(EST)-6PM(EST) Monday through Friday. • Bachelor’s Degree with 0-3 years of work experience • Major in Accounting, Finance or Economics is a plus! • Excellent customer-facing and communication skills, both written and verbal. • Ability to accurately analyze and interpret data. • Exceptional organizational and time management skills. • Superior troubleshooting, resolution, and analysis skills. • Ability to perform complex tasks and prioritize multiple projects. • Previous experience in a high-volume call environment and/or customer support role is a plus! • Experience with Salesforce.com (or other CRM systems), SaaS technology, MS Office, and software support is a plus!
Benefits
• comprehensive benefits • unlimited PTO • paid bonding leave • 100% remote work flexibility • WFH stipend
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