Two Chairs
Redefining mental health care to be centered in relationships, backed by research, and powered by thoughtful technology.
Measurement-Based Care • Matching clients and clinicians • Hybrid care (in-person and virtual) • Time-limited care • Clinical community
201 - 500
Director, Client Engagement and Support
September 7
🏡 Remote – New York
Two Chairs
Redefining mental health care to be centered in relationships, backed by research, and powered by thoughtful technology.
Measurement-Based Care • Matching clients and clinicians • Hybrid care (in-person and virtual) • Time-limited care • Clinical community
201 - 500
Description
• Lead our Care Coordination team handling customer support requests and outreach • Define and lead strategy for client experience, focusing on growth and conversion • Establish outbound calling capabilities to enroll individuals into services
Requirements
• Demonstrated experience in customer service or sales • Data-driven decision-making skills • Experience leading a department of over 20 people • Experience and passion for people management, including experience managing managers • Knowledge of or interest in health insurance, claims, and/or behavioral health • Strong attention to detail and problem-solving skills • An ownership mindset, as we are a growing, rapidly changing, and sometimes ambiguous environment
Benefits
• Equity in a high-growth start-up • Generous paid time off, plus 9 paid holidays and an additional Winter Office Closure from Christmas Day (Observed) through New Year’s Day • Comprehensive medical, dental, and vision coverage • One-time $200 Work from Home reimbursement • 401(k) Retirement savings options • Annual $500 professional development stipend to support your professional development • Annual $500 subsidized company contribution to your healthcare FSA or HSA • Annual $500 wellness stipend to encourage and support a well-rounded and healthy lifestyle • Paid parental leave
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