Founded in 2015, 🙋‍♀️ We provide fast, affordable recruiting for UX research 👨‍💻 Insights at http://userinterviews.com/blog. Get started at https://www.userinterviews.com

User Interviews

Project Manager

Manage clients’ projects and recruitment needs at User Interviews.

• As a Project Coordinator I, play a pivotal role in managing clients’ projects and their recruitment needs.
• Keep customers happy and excited about products through excellent communication and support.
• Full-time role with a working schedule of Monday through Friday 9AM - 5PM PT (must work PT hours).

Project Coordinator (Monday-Friday)

Customer Success

Support and manage enterprise client relationships to optimize customer success.

• Onboard and activate new clients
• For the companies, you own, develop long-term relationships with multiple advocates
• Continually optimize touch points to segment and support our clients as efficiently as possible through Joint Success Planning
• Work with sales to support renewal and target expansion opportunities
• Focus on achieving an gross retention rate for your book of business
• Create and identify qualified expansion opportunities for the sales team through deep relationships

Senior Customer Success Manager

Full-stack Engineer

• As a senior engineer on the team, you’ll be leading or playing a key contributing role to planning and delivery of projects.
• This is a full-stack role (all our engineers are generalist full stack) but with an emphasis on backend - your expertise in backend engineering, databases, data model and API design will help shape the technical strategy of the team. But at the end of the day, our engineers do what it takes to ship product, and that occasionally involves moderate or even complex frontend work.
• While our senior engineers primarily drive the technical planning and delivery (including testing, QA and release), there’s opportunity to be involved in the full product life cycle and to work cross functionally with our PMs, PDs, data scientists and UXR. Engineers get involved in helping define user requirements, offering feedback on designs, and looking at user research studies. As a senior engineer, you’ll often co-create and shape the scope (both product and technical) for the projects we take on with your product counterparts.
• You’ll also get involved in improving our engineering and product organization more broadly: by contributing to our technical guilds (where React and Rails best practices are discussed), picking up areas of expertise where you become a subject matter expert (e.g. owning our db migration best practices), helping improve team processes, or by mentoring and leveling up other engineers.

Senior Software Engineer 

Sales Development Rep

• Making outbound/business-to-business calls, evangelizing and educating potential customers of the value of User Interviews.
• Leveraging emails, LinkedIn, and other outreach methods to set meetings with prospects.
• Follow-up on inbound leads so that we can continue to develop marketing efforts and generate sales.
• Qualifying and initiating relationships with new leads
• Complete daily and weekly reports and maintain customer records in Salesforce (CRM)
• Identify new business opportunities.
• Undertaking associated administration tasks as and when required
• Exceed sales targets as set by Sales Management Team
• Collaborate with Manager to determine necessary strategic sales approaches.
• Collaborate on daily basis with your colleagues and update them on any developments in your work.
• Run consultative discovery calls that introduce User Interviews to our prospects, gather key information, and produce relevant insights for our Account Executives.

User Interviews Jobs in New York City

User Interviews

Project Coordinator (Monday-Friday)

User Interviews

Senior Customer Success Manager

User Interviews

Senior Software Engineer

User Interviews

Sales Development Representative

User Interviews