Veee connects fashion buyers with 1800 brands worldwide. Join truly international community for the business of fashion.

Veee (Acquired by Joor)

Customer Success

Account Manager role at JOOR, a digital wholesale management platform.

• Develop a trusted advisor relationship with customers, ensuring all activities are closely aligned with the client’s business case and business strategy
• Establish and oversee the customer's adoption, training and development of best practices to continually drive incremental value and return on the customer's investment
• Understand and assess customer requirements, level of adoption of the service and corporate structure as it applies to JOOR roll out and adoption
• Foster a sense of urgency, professionalism and execution that establishes a new level of expected customer service performance
• Be an advocate for client feature requests and work cross functionally with our Product, QA and Data team to help move projects forward
• Drive increased engagement for new and existing customers
• Strategize and identify how the team can increase renewal rates and keep our churn rate near zero
• Strategically expand our revenue in accounts through cross-sell and upsell
• Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
• Drive new business growth through greater advocacy and reference ability

Veee (Acquired by Joor) Jobs in New York City

Veee (Acquired by Joor)

Customer Success Associate

Veee (Acquired by Joor)