Veee (Acquired by Joor)
Veee connects fashion buyers with over 1800 of the world's most coveted premium brands. Join the community!
1 - 10
Customer Success Associate
August 29
🏢 In-office - Manhattan
Veee (Acquired by Joor)
Veee connects fashion buyers with over 1800 of the world's most coveted premium brands. Join the community!
1 - 10
Description
• Develop a trusted advisor relationship with customers, ensuring all activities are closely aligned with the client’s business case and business strategy • Establish and oversee the customer's adoption, training and development of best practices to continually drive incremental value and return on the customer's investment • Understand and assess customer requirements, level of adoption of the service and corporate structure as it applies to JOOR roll out and adoption • Foster a sense of urgency, professionalism and execution that establishes a new level of expected customer service performance • Be an advocate for client feature requests and work cross functionally with our Product, QA and Data team to help move projects forward • Drive increased engagement for new and existing customers • Strategize and identify how the team can increase renewal rates and keep our churn rate near zero • Strategically expand our revenue in accounts through cross-sell and upsell • Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores • Drive new business growth through greater advocacy and reference ability
Requirements
• 1+ years of experience managing accounts or owning a book of business required • 1-2 years of relevant work experience in SaaS, Account Management or Strategy Consulting preferred • Excellent presentation, written, and oral communication skills • Strong negotiation and sales skills • Experience collaborating with cross-functional teams a plus • A proactive, consultative account manager • An ability to handle difficult upselling and reselling conversations • A scrappy go-getter • Additional language skills preferred
Benefits
• Access to Market Weeks to see the product in action. • Salary USD $55,000-62,000 plus commission • Collaborate with our teams in NY, LA, London, Madrid, Melbourne, Milan, Paris, Philadelphia and Tokyo • Regular social events, including happy hours, lunch & learns, company offsites, meetups and speaker series • Transparency into the state of our business via monthly all-hands meetings, showcasing the company’s performance in relation to revenue and growth.
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