Versapay is focused on transforming accounts receivable efficiencies and accelerating companies’ cash flow by connecting AR teams with their customers over the cloud. Through the Versapay Network we make billing and payments easy for buyers and sellers, reducing costs and eliminating paper, checks, and manual business processes. Based in Toronto with offices in Atlanta, Cleveland, Baltimore, LA, and Las Vegas, Versapay is owned by Great Hill Partners, a Boston-based technology investment firm.

Versapay

Customer Support

Provide technical support for Versapay's product and enhance customer satisfaction.

• Act as a point of escalation for product questions
• Provide direct technical support over the phone and via email
• Document customer issues and resolutions using internal platforms
• Test product issues and create well-documented Jira tickets
• Collaborate with support teams from ecosystem partners and provide technical expertise on escalation calls

Senior Product Support Specialist

Salesforce Administrator

Salesforce Administrator to optimize the Salesforce platform for Versapay.

• Optimize and manage Salesforce systems through user and license management, support, and training.
• Import, export, and maintain data accuracy within Salesforce, resolving historical data issues.
• Build and configure Salesforce solutions based on business needs, including updating customizations.
• Implement scalable automation solutions to enhance operational efficiency.
• Maintain data security protocols and compliance with data protection regulations.
• Design and maintain user interfaces and dashboards to enhance user experience and reduce technical debt.

Data Analyst

Analyze data to drive strategic decisions for B2B payments automation.

• Become an expert in Versapay's GTM strategy, target markets, and competitive landscape. Immerse yourself in the world of our customers and understand their needs, pain points, and buying journey.
• Generate recommendations and insights from comprehensive analysis across all growth levers, including marketing campaigns, sales and partner performance, lead generation efforts, and revenue data. Identify trends, opportunities, and areas for improvement. Construct models that predict customer behavior and pipeline scenarios.
• Create and maintain frameworks for evaluating GTM initiatives. Create and maintain A/B testing methodologies enabling marketers to optimize testing cadences. Design dashboards and reports that track KPIs, allowing stakeholders to make informed decisions based on data.
• Deeply understand the performance and attribution of various marketing channels (e.g., paid search, social media, content marketing) and partner channels (e.g., ERP, VAR, FI) to optimize spend and maximize ROI.
• Collaborate with GTM teams to ensure accurate data collection and tracking across all channels. Work with Marketing to define and implement event tracking for campaigns, Sales to track lead progression, and FP&A / Revenue Operations to optimize forecasting.
• Map and analyze the customer journey across multiple touchpoints to identify key conversion drivers, drop-off points, and opportunities for personalized messaging and engagement.
• Engage with GTM and Finance leadership to develop a cohesive vision, roadmap, and prioritization framework. Create measurement frameworks, including metrics, dashboards, and visualizations, that help measure the effectiveness and impact of GTM efforts.

Sr. GTM Data Analyst

Full-stack Engineer

Develop and maintain software solutions streamlining invoice-to-cash processes using C# and .NET.

• Write well-designed, testable, efficient code using best software development practices
• Gather and refine specifications and requirements based on technical needs
• Estimate methodically based on iterative learning
• Triage and correct performance and/or data integrity concerns
• Collaborate with other engineers on features and support cases
• Create and maintain software documentation
• Maintain, expand, and scale Versapay solutions as we grow customer base
• Remain plugged into emerging technologies/industry trends
• Critical R&D for design scalability and reliability
• Lead and mentor a team of software engineers
• Collaborate with product managers, designers, and other stakeholders
• Support personal and professional growth of self and others

Engineering Lead, Payments

Sales Development Rep

Engage potential customers and manage relationships to drive sales for payment solutions.

• Being the first point of contact for Versapay in the customer value journey. Qualifying contacted customers for continued engagement with our sales teams. Evaluating their clear understanding of the problems we solve and their readiness to address these issues.
• Proactively prospect new potential customers through phone, email and social media outlets, with the goal of making contact and creating interest in Versapay, with a target of scheduling deeper discovery calls for the sales team.
• Join a team that is invested in your future. We’ll provide training and work with you on building out your career path here. You will have exposure to learning about and working with teams across the business, including but not limited to Sales, Customer Success, Partnerships, Enablement and Marketing.
• By researching accounts, contacts, key players, etc. you’re not only able to generate and stimulate buying interest with lead nurturing, emails and building collateral/assets to share, but successfully manage and overcome objections.
• Document your success in Salesforce Lightning CRM and ensure data in marketing automation is complete and up to date.
• Learn, teach others and advance within the sales organization, first by building pipeline and gaining exposure to all aspects of a sales cycle, working together to improve lead quality, collab on best practices and hone your craft.
• Work in lockstep with the marketing team and support lead gen programs from pre-program planning to data entry and post follow-up and tracking. And when possible, helping with tradeshow/event logistics and support.
• Contribute to our awesome culture! Make Versapay a great place to learn, grow and accelerate careers! Your voice matters and we always test and try before we go all in on the Sales team.

Sales Development Representative

Technical Product Manager

Drive product vision and execution for Versapay's API-based connections and onboarding.

• In this role, you will be responsible for the development and improvement of API-based connectors for rapid customer onboarding in key Versapay markets, particularly Oracle NetSuite. Strong working knowledge in Oracle NetSuite is required.
• Unify product strategy: Set the vision and direction for the product. Identify opportunities for cross-product collaboration, standardization and unification of various product lines and execute on agreed-upon strategies.
• Own the Product Development Life Cycle: Lead product end-to-end as part of dedicated squads throughout the entire development cycle, including top-end discovery and go-to-market.
• Be the expert on the product and customer: Know the product inside and out and understand who is using it and what they need to accomplish. Participate in market and technical design sessions, prototypes, and iteration planning meetings to build a product high in utility and adoption.
• Partner across teams: Leads agile cadences with designers and engineers to ensure alignment and prioritization. Collaborate with Marketing, Professional Services, Sales, and Success leaders to clearly define and develop the product’s value proposition and utilization across the organization.
• Conduct in-depth market research and user analysis to identify opportunities for payments products. Design hypotheses and effective experiments to test and learn.
• Identify progressive product features leveraging forward thinking technology, data, and tools, including ML or AI, that will provide a significantly differentiated value to the Versapay network suppliers and buyers helping them to drive significant efficiencies in accounts receivables.
• Operate in a complex cross-functional environment, leading and influencing others, ultimately resulting in timely tactical decision making to advance our objectives.
• Drive progress: Lead the development process from ideation to launch, including requirement gathering, technical specifications, user testing, and launch strategy. Define and prioritize the product/feature backlog, develop epics, and write user stories. Create customer facing and internal documents, presentations, articles, and training. Facilitate launch, adoption, and success of product go-to-market plans.

Versapay Jobs in New York City

Versapay

Senior Product Support Specialist

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Salesforce Administrator

Versapay

Sr. GTM Data Analyst

Versapay

Engineering Lead, Payments

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Sales Development Representative

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Technical Product Manager - Netsuite

Versapay