Versapay
The first Collaborative Accounts Receivable Network. Accomplish more, get paid faster, and deliver better experiences.
Accounts Receivable Automation • Electronic Invoicing Payment & Presentment (EIPP) • EFT • PCI • SaaS
201 - 500
Senior Product Support Specialist
September 6
🏡 Remote – New York
Versapay
The first Collaborative Accounts Receivable Network. Accomplish more, get paid faster, and deliver better experiences.
Accounts Receivable Automation • Electronic Invoicing Payment & Presentment (EIPP) • EFT • PCI • SaaS
201 - 500
Description
• Act as a point of escalation for product questions • Provide direct technical support over the phone and via email • Document customer issues and resolutions using internal platforms • Test product issues and create well-documented Jira tickets • Collaborate with support teams from ecosystem partners and provide technical expertise on escalation calls
Requirements
• Bachelor's degree (preferably in accounting or technical discipline) • At least 4 years of advanced product support experience • Prior experience with NetSuite ERP or other platform required.
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