Customer success manager, strategic

2 days ago

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Watershed

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Watershed helps companies get to net zero carbon, fast. It'll take all of us to bend the carbon curve — come join us!

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Description

• Be responsible for the end-to-end experience of our customers • Build trust with key stakeholders and Executives working with major financials institutions and F500 companies. • Help customers understand and use the product to achieve business outcomes: from building their carbon footprint, to reporting, to setting and achieving their climate plans. • Serve as the voice of the customer to the company and to leadership on how we can better serve customers to maximize value and retention; you’ll in turn also help customers understand the value Watershed delivers to their business. • Be at the forefront of our product development: Your customers’ needs will often be the driving force for Watershed’s product strategy – You’ll be a critical driver in helping us build and deliver for these customers. • Become deeply familiar with your customers’ businesses, organizations, and climate initiatives — You’ll be responsible for helping them unblock climate journey progress.

Requirements

• Have relevant CSM experience in a SaaS organization, working with directly with some of the largest companies in the world • Have a track record of success building relationships, especially with strategic customers (10,000+ employees) at an executive level. • Ask the right questions to understand people’s underlying needs and can work with sales, product, and services leadership to deliver on those. • Have excellent communication skills, both written and verbal. You have experience working in enterprise level customer-facing work. • Are extremely organized — you’re able to balance many moving pieces across the various customers in your portfolio, and have a proven project management track record. • Enjoy learning new things. You’re excited by the challenge of learning a new space. • Are excited to join a startup and are ready to take responsibility for building a function from the ground up.

Benefits

• equity • health/dental/vision insurance • 401(k) • unlimited paid time off • paid parental leave (includes variable compensation during leave) • fertility and mental health programs etc.