Senior Account Manager

July 23

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MiQ

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We’re MiQ, a programmatic media partner for marketers and agencies.

Enterprise Analytics • Technology platform • Programmatic • Brand Solutions • Performance Solutions

501 - 1000

Description

• Accomplish tasks on time and to a high quality, managing different deadlines and priorities • Craft and present best in class insight reports that blend campaign performance and real business challenges, telling a story with our MiQ data • Contribute to business growth by identifying incremental opportunities, grow accounts & strategize new solutions on an ongoing basis, including recommendation of additional products to expand channels • Support a portfolio of clients and ensure that all are performing optimally; working in partnership with Trading team to ensure campaigns are pacing as desired • Implement campaign optimizations with Trading team and deliver client reporting + optimization commentary • Provide incremental forecasting across your book of business • Create client development plans + strategies that support retention and growth • Organize internal and external stakeholders and multiple milestones • Lead internal pod syncs and client status calls to ensure all stakeholders remain up to date on current needs • Confirm all relevant information needed for successful campaign is received as part of launch email (checklist provided) • Troubleshoot campaign challenges alongside team • Schedule ongoing check-ins with team + client • Ensure timely delivery of all client reporting and ad hoc requests • Collaborate and build relationships with internal teams to encourage ongoing thought leadership & MiQ product diversification • Contribute to feedback loop with Product team, serving as advocate for your client and sharing back any needs or enhancements for internal tools and partnerships • Foster the growth and development of junior team members as they learn the skills needed to be a strong Account Coordinator or Account Manager • Be a change agent for the National AM team, working on key initiatives that impact the larger MiQ team. • Establish relationships with key stakeholders to develop rapport, attend meetings in person when possible • Attend all AM-related trainings and completion of Accreditation modules to ensure product knowledge remains current • Collaborate with cross-functional members of commercial team to deliver custom client solutions and upsell to clients • Provide crisp and clear communication to external partners/clients or internal stakeholders; flexing communication style to persuade others and influence positive outcomes • Proactively seek opportunities to go above and beyond for clients • Attend weekly pod syncs and regional Board (client performance review) meetings, keeping all teams aligned on any updates and/or next steps • Explain strategy & optimizations to internal & external partners • Articulate to clients how MiQ’s agnostic approach and Trading technology/ expertise sets us apart • Serve as critical Sales support in order to take on more internal tasks that will allow Sales more time in-market - take lead on client communications with existing clients • Act with curiosity, finding new and better ways of working, and open to trying new ideas/processes • Strategize within AM department and the Commercial pod to grow and develop existing client business • Serve as guide to lead more junior team members in development of strategic skillset - showcasing proactive advice to help our clients solve their business challenges • Stay close with clients by reading related company news or industry trades, attend earnings calls to serve as a trusted advisor to both internal teams and clients.

Requirements

• Minimum 4-6 years of advertising technology and/or media planning experience • Proficient in Google Campaign Manager, Sizmek MDX, Salesforce, and Atlassian (JIRA) • Experience with Tag Management Systems a plus! • Adept understanding of the advertising industry, and a curiosity of what the future holds • Sound understanding of the digital programmatic ecosystem and the vendor-agency-advertiser dynamic • Competitive ‘winning’ mentality • Experience working with Tier 1 agency and client direct clientele • Commercial experience – clear evidence of servicing advertisers to a high standard and growing business from “one-time deals” to strategic partnerships measured through revenue and/or business line growth • Proven ability to improve internal processes and share knowledge across internal/external stakeholders • Involvement in a high energy work environment with ability to deliver on tight deadlines • A+ presentation skills with the ability to turn data points into a compelling media story • Strong written and verbal communication skills with internal/external team members • Ability to take abstract ideas and translate them into actionable solutions • Detail-oriented with an ability to prioritize projects/tasks simultaneously and to completion • Eager to learn new systems, technologies, and advertising techniques • Expertise with the Microsoft Office Suite • Alignment with MiQ's core values • A can-do attitude to provide energy, drive and enthusiasm • A dream to grow your career as the company scales

Benefits

• A hybrid work environment • New hire orientation with job specific onboarding and training • Internal and global mobility opportunities • Competitive healthcare benefits • Bonus and performance incentives • Generous annual PTO, paid parental leave, with two additional paid days to acknowledge holidays, cultural events, or inclusion initiatives • Employee resource groups designed to connect people across all MiQ regions, drive action, and support our communities